Braintree is a service of PayPal, Inc., a licensed provider of money transfer services. All money transmission is provided by PayPal, Inc. pursuant to PayPal, Inc. (NMLS ID #: 910457 https://www.nmlsconsumeraccess.org) in the following US jurisdictions:
You may view PayPal, Inc.’s licenses here.
For Alaska Residents Only:
If your issue is unresolved by PayPal, Inc. at (855) 812-4430, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Formal complaint forms may be submitted via:
For Colorado Residents Only: Colorado Division of Banking
Online: https://banking.colorado.gov/
Telephone number: 303-894-7575
By mail: Colorado Division of Banking 1560 Broadway, Ste. 975 Denver, Colorado 80202
Colorado Consumer Complaint Notice
For Texas Residents Only: Texas Department of Banking
After first contacting PayPal, Inc. at (855) 812-4430, if you are a Texas resident and still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to:
Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), https://www.dob.texas.gov
